Last updated: June 3, 2026

This Privacy Policy explains how Reel Edge Media (“Reel Edge Media,” “we,” “us,” or “our”) collects, uses, and protects information when you visit reeledgemedia.com (the “Site”) or contact us about our services. We are a marketing agency based in Vernon, British Columbia, Canada, offering website design, local SEO, video production, social media management, branding, and related services.

By using the Site or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you give us

When you fill out a contact or quote form, book a consultation, subscribe to updates, or email or call us, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your business name and website (if provided)
  • The message or project details you choose to share

You control what you send us. You don’t have to provide this information, but we may not be able to respond to your enquiry or deliver a service without it.

Information collected automatically

Like most websites, we automatically collect certain technical information when you visit, including:

  • Your IP address and approximate location (city/region)
  • Browser type, device type, and operating system
  • Pages you view, links you click, and how long you stay
  • The website or source that referred you to us
  • Date and time of your visit

This information is collected through cookies and analytics tools (see Section 4) and helps us understand how the Site is used so we can improve it.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes or consultations
  • Deliver, manage, and improve the services you request
  • Communicate with you about your project, our services, or scheduling
  • Send updates, offers, or newsletters where you have asked to receive them
  • Understand how visitors use the Site and improve its content and performance
  • Maintain the security of the Site and prevent fraud or misuse
  • Comply with our legal and regulatory obligations

We do not sell, rent, or trade your personal information.

3. Legal Basis and Consent

We collect and use personal information with your consent, or as otherwise permitted or required by Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). You can withdraw your consent at any time (see Section 9), subject to legal or contractual restrictions and reasonable notice.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help websites function and remember your preferences. We use:

  • Essential cookies — required for the Site to work properly.
  • Analytics cookies — we use Google Analytics 4 to understand traffic and visitor behaviour in aggregate (for example, which pages are most popular). Google Analytics may set cookies and process data such as your IP address. Learn more at Google’s Privacy Policy.

You can control or disable cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of the Site work.

5. How We Share Your Information

We only share personal information in the following circumstances:

  • Service providers — trusted third parties who perform services on our behalf (such as website hosting, email delivery, analytics, and scheduling tools). They may only use your information to provide those services to us.
  • Legal requirements — when required by law, regulation, legal process, or enforceable governmental request.
  • Protection of rights — to protect the rights, property, or safety of Reel Edge Media, our clients, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in how your information is handled.

6. Third-Party Services

The Site relies on third-party services that may process limited data, including (but not limited to) website hosting, Google Analytics, and email providers. These providers maintain their own privacy policies. We choose providers that we believe handle data responsibly, but we are not responsible for the privacy practices of third parties.

7. Links to Other Websites

The Site may contain links to other websites we do not operate, including social media platforms. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any website you visit.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy — for example, to respond to your enquiry, deliver a service, maintain our business records, or meet legal obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

9. Your Privacy Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw your consent to our use of your information
  • Unsubscribe from marketing emails at any time using the link in the email or by contacting us

To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe as required by law.

10. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Site is intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Visitors Outside Canada

We are based in Canada, and your information may be stored and processed in Canada or other countries where we or our service providers operate. Privacy laws in those countries may differ from those in your jurisdiction. By using the Site, you consent to your information being processed in these locations.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Reel Edge Media
Vernon, British Columbia, Canada
Email: hello@reeledgemedia.com
Phone: (236) 599-6200

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Significant changes may be communicated through a notice on the Site.